Cancellation Policy

Cancellation Policy

Last Updated: 08 June, 2026

At Fronxoair (fronxoair.com), we understand that travel plans may change due to unforeseen circumstances. This Cancellation Policy outlines the rules, procedures, and timelines related to cancellations, modifications, and refunds for bookings made through our platform.

All cancellations are governed by the policies of the respective airlines, hotels, cruise lines, tour operators, or service providers. While we assist customers throughout the process, the final decision regarding refunds rests with the service provider.

1. Policy Overview

When you make a booking through our website, you agree to the cancellation terms set by the respective provider. These terms vary depending on service type, fare category, booking conditions, and timing of the request.

2. Free Cancellation Eligibility

Certain bookings may qualify for free cancellation within 24 hours of confirmation, provided that the scheduled travel or check-in date is at least 7 days away.

To request a cancellation, please contact our customer support team:

Email: support@fronxoair.com
Phone: 18009350681

3. Refund Processing Time

Once a cancellation is approved by the service provider, refunds are generally processed within 7–14 business days to the original payment method. Delays may occur due to banking or payment gateway procedures.

4. General Cancellation Conditions

• All cancellation requests must be submitted through official support channels.
• Refund eligibility depends on:
  • Type of booking (flight, hotel, cruise, tour, or activity)
  • Provider-specific rules and fare conditions
  • Time of cancellation relative to the travel date
• Service provider penalties, fees, or deductions may apply.

5. Flight Cancellations

• Airline cancellation policies vary by fare type and route.
• Changes or cancellations may incur airline penalties and fare differences.
• No refunds are provided for:
  • No-show passengers
  • Partially used or flown tickets

6. Hotel Cancellations

• Cancellation terms differ by hotel, room type, and rate plan.
• Flexible bookings may allow free cancellation 24–72 hours before check-in.
• Non-refundable or promotional rates are usually not eligible for cancellation.

7. Tours & Activities

• Cancellations made more than 30 days before the scheduled date may be refundable.
• No refunds for cancellations made within 15 days of the activity date.
• No-show bookings are non-refundable under all circumstances.

8. Exceptional Circumstances

In rare cases, cancellations due to exceptional circumstances may be considered, subject to valid documentation and provider approval:

• Medical emergencies
• Death of an immediate family member

9. Cancellation Process

1. Submit Request: Contact customer support with booking details.
2. Fee Assessment: Applicable charges are determined by the provider.
3. Verification: Identity or booking confirmation may be required.
4. Refund Method: Refunds are issued to the original payment method.
5. Non-Refundable Charges: Some fees or taxes may not be refunded.
6. Status Updates: Refund status may be tracked where available.
7. Escalation: Disputes may be forwarded to the service provider.

10. Airline Fare Rules

Cancellation policies may vary based on:

• Fare type and ticket class
• Domestic or international routes
• Promotional or discounted fares

11. Policy Updates

Fronxoair reserves the right to modify or update this Cancellation Policy at any time. Changes will be effective immediately upon posting. We recommend reviewing this page periodically.

12. Customer Support

If you require assistance with cancellations, changes, or refund inquiries, our support team is available to help.

Email: support@fronxoair.com
Phone: 18009350681